How do I place an order?

At this time, we ask you to contact us either by email or phone to place an order.

What are my payment options?

We accept all major credit cards, wire transfer, and Paypal.

Do you have a minimum order?

Generally, no, but it depends on the product. Please contact us.

Are there any discounts?

All of our discounts are volume-based. Please contact us.

Can we send you our used metal for fabricating a new component?

Yes.

Can we ask for specific sizes and dimensions?

Absolutely! Everything we make can be modified to fit your needs.

Can I pick up my order?

If it logistically makes sense to do so, yes!

How long will it take?

Each product differs. All of our quotes estimate time.

What happens if a product is damaged in shipment?

Please leave the product in the box, take a picture immediately, and contact us. We will assess the severity of the damage and check to make sure that the product wasn’t accidentally damaged in our care, or damaged due to our poor packaging. If the item was not damaged due to our care, we will pursue an insurance claim with the carrier. And of course, we will work with you to either repair the damage to the existing product or ship you a new product, depending on the severity of the damage.

How do I return a product?

It depends on the product. Please contact us.

Can I set up an account?

Yes! Please contact us.

How do I look up past orders?

We are still developing this function for our website, but you can contact us at any time to review your order history.

I order the same items frequently, can I have them shipped automatically or on a regular basis?

Yes. Please contact us to set this up.

How long do you guarantee your prices?

Our prices are subject to market price. It depends on the product.

Do you provide NAFTA Certificates?

No. All of our products are manufactured in Japan.

How can I see what products you offer?

Please click on the Products link at the top of the page or here: www.furuya-ma.com/products

How do I get a physical catalog?

Please contact us.

Do you service or repair the products you sell?

Yes! Please contact us.

How do I order a custom product?

Please contact us, either by email or phone.

Do you have representatives that can visit my location?

Absolutely! Please contact us to request a visit. Please include your location and availability, and we will get back to you as soon as possible.

What's the best way to contact Furuya Metal Americas, Inc.?

Email general@furuya-ma.com or call 603-518-7723. Our office hours are 9AM-5PM EST, but if you leave a message for us, we will get back to you as soon as possible.